Operations Director

Position Summary

After 15 years of serving South Seattle, HopeCentral is hiring our first dedicated Director of Operations in order to establish a strong operational foundation to position the organization for the next phase of growth. As the primary operational leader of the clinic, the Director of Operations will have a significant impact on the quality and scale of HopeCentral’s service to our community.

The Director of Operations ensures operational excellence across human resources, finance, clinic workflows, facilities, compliance, technology - all of which contribute to a top tier patient experience. This role reports directly to the Physician Co-Executive Directors (Co-EDs). As the operational backbone of HopeCentral, the Operations Director is responsible for overseeing administrative, business, and clinic operations.

Who we are looking for

The ideal candidate is a highly organized, mission-driven healthcare operations professional who enjoys building teams and systems, is comfortable wearing many hats, and is passionate about serving vulnerable communities through compassionate, high-quality care. This role is well suited for an individual eager to make a significant mark on a small but growing clinic.

The ideal candidate brings:

  • 5+ years of healthcare, clinic, or medical practice operations leadership experience

  • Demonstrated success managing clinic operations, staff performance, and organizational workflows

  • Knowledge of revenue cycle management, budgeting, and financial oversight

  • Strong understanding of healthcare compliance, employment law, and HR best practices

  • Experience with EHR systems, operational reporting, and data analytics

  • Ability to lead cross-functional teams with professionalism, accountability, and empathy

  • Excellent communication and relationship-building across clinical and administrative teams

  • A servant-leadership mindset aligned with HopeCentral’s faith-based mission and values

Education

  • Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field required, or equivalent experience

  • Master’s degree (MBA, MHA, MPH, or related discipline) preferred

Key Responsibilities

Clinic Operations & Patient Experience

  1. Oversee daily clinic operations to ensure efficient, patient-centered service delivery

  2. Partner with providers and staff to implement best practices that improve operational effectiveness and care coordination

  3. Lead continuous improvement initiatives focused on patient experience, quality outcomes, and operational excellence; provide data to support conclusions

  4. Monitor clinic performance metrics, patient access, scheduling efficiency, patient satisfaction, and operational KPIs

Human Resources & Team Leadership

  1. Oversee HR functions including recruitment, onboarding, employee relations, benefits administration, and performance management

  2. Lead staff development through coaching, training, and regular performance feedback

  3. Collaborate with EDs on workforce planning, personnel decisions, and organizational structure

  4. Ensure compliance with labor laws, employment regulations, and organizational policies

Financial Management & Revenue Cycle

  1. Oversee operational budgeting, expense management, payroll coordination, purchasing, and financial reporting

  2. Oversee revenue cycle processes including billing workflows, claims coordination, collections, and payer relationships

  3. Support strategic planning and resource allocation in collaboration with co-EDs and Board

  4. Support grant budgeting, restricted fund tracking, and financial reporting requirements

Compliance, Quality & Risk Management

  1. Ensure compliance with healthcare regulations, HIPAA requirements, OSHA standards, and organizational policies

  2. Support clinic accreditation, audits, reporting requirements, and risk management activities

Facilities & Vendor Management

  1. Oversee facility operations including maintenance, safety procedures, equipment, supply management, technology systems and operational software platforms

  2. Manage relationships with landlords, service providers, operational vendors

Community Engagement & Organizational Growth

  1. Support patient panel growth and operational expansion efforts with operational insight and strategic planning, in collaboration with leadership and outreach teams

  2. Support partnerships and community engagement efforts that strengthen HopeCentral’s mission and impact

  3. Develop and maintain reporting and analysis to inform leadership and Board

About HopeCentral

HopeCentral is a small, faith-based 501(c)(3) nonprofit clinic founded in 2014 that serves all families in Southeast Seattle regardless of income, status, or belief system. Our mission is to “share the love of Jesus through excellent, enhanced primary care for the entire community.” HopeCentral provides pediatric primary care (with a 2 FTE pediatrician staff) , select specialty behavioral health services, and leverages our clinical work to engage in community health programs, primarily focused on developmental disability.

Why HopeCentral

  • Mission-driven work serving Southeast Seattle’s most vulnerable families and communities

  • Collaborative and compassionate team culture rooted in excellence and dignity

  • Opportunity to shape operational systems and organizational growth

  • Meaningful leadership role with direct community impact

  • Compensation $125,000 annually. Full benefits including paid time off, health and dental insurance and retirement plan. Interested applicants should send a cover letter and resume to jobs@hopecentralhealth.org. This is a grant funded position.

Equal Opportunity Employer

HopeCentral is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, patients, volunteers, and community partners.