About HopeCentral

HopeCentral is a faith-based 501(c)(3) non-profit clinic and serves all families in Southeast Seattle regardless of income, status, or belief system. We launched in 2014 as a primary care practice with the mission of “sharing the love of Jesus through excellent, enhanced primary care for the entire community.” Since 2015, we have been an Autism Center of Excellence for Washington state and have provided pediatric primary care with a focus on special healthcare needs.

HopeCentral’s Director of Operations is responsible for the overall clinical and business operations of the organization to ensure the execution of HopeCentral’s faith-based mission. This position will report to our Physician co-Executive Directors (co-EDs) and be a full-time, in-person, salaried position. The best candidate will have the proven ability to manage a service-based healthcare business, and drive operational efficiency and performance, both programmatically and fiscally. The Director of Operations will be a results-driven leader across multi-functional areas as a Chief Operations Officer would in a larger organization, handling the majority of day-to-day business management of the clinic.  They will have responsibility for human resources, finance and accounting, technology and data, facilities, and operations, accountable to the co-EDs.  This will allow our Physician co-EDs to focus on 1) key strategic and long-term planning and policy decisions, 2) providing direct clinical care and developing staff, and 3) cultivating community partnerships and donor relationships.

*Responsibilities*

Human Resources Management

• Manage all human resource functions, including payroll, recruiting processes, vendor management, compliance with all labor laws and best practices, ensuring all proper documentation and communication, vetting candidates, and facilitating final personnel decisions by the co-EDs

• Support, train, and manage staff; recognize and map future staffing opportunities

Clinical Operations and Patient Experience

• Collaborate with Clinic Manager and MA team to drive excellence in all operations

• Own the non-medical patient experience, leading a system and culture of continuous improvement for the MA team, together with the Clinic Manager and provider team

• Provide and use internal financial and operational Electronic Health Records (EHR) metrics to improve operational effectiveness in collaboration with co-EDs, other providers, and MA team

Financial Management

• Manage HopeCentral’s finances, ensuring the organization’s progress toward meeting financial goals, and overseeing all financial staff, serving as the main point of contact with all financial vendors, escalating to co-EDs when necessary

• Manage all grant financial accounting, including management of restricted funds, and support grant reporting in collaboration with staff

• Support the Development Team, providing data, strategic insight and oversight or management of all development data and systems

• Develop and implement organizational budget in collaboration with co-EDs and the Board of Directors

• Drive effective Revenue Cycle Management

Marketing and Communications Support

• Drive patient panel growth, working with Development and Outreach staff and co-EDs to promote the clinic and communicate with patient families and other stakeholders

• Understand and use data to create strategic plans to grow HopeCentral’s reach and impact

Facilities Management

• Ensure a clean and effective facility, managing landlord relationships, all service vendors, purchasing of supplies and services, property management and staff routines

Data and Technology Management

• Steward all HopeCentral data and administrate appropriate access and effective reporting on all financial and practice metrics

• Own vendor relationships, procurement and maintenance and configurations of all technology and system platforms, including phone systems, scheduling technology, EHR, accounting, payroll, and other third party services in collaboration with all stakeholders

• Ensure compliance with HIPAA and all regulations

• Provide financial and operational performance reporting to the Treasurer and Board of Directors as needed

• Maintain ethical standards and accountability, manage risk, perform due diligence, and implement operational best practices

*Qualifications*

Candidates from diverse backgrounds are encouraged to apply. HopeCentral does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, military status, or other protected statuses in any of its activities or operations. 

Education: 

• Bachelor’s degree or equivalent education and experience required, with Master’s degree preferred

Experience: 

• 5 years experience as a Practice Administrator or similar role responsible for operations in a healthcare setting, preferably in an independent practice

• 5 years experience managing financial data

• 5 years experience managing HR processes

• 5 years experience managing technology systems and vendor relationships

• 5 years experience managing operational improvements

Spiritual Skills:

• Able to articulate personal experiences of Jesus’ love

• Demonstrated servant leadership - using power to advocate for those under leadership

• Able to mentor others in growing as a servant-leader

Other Requirements:

• Cross-cultural skills

• Strong interpersonal skills

Compensation $125,000 annually. Full benefits including paid time off, health and dental insurance and retirement plan. Interested applicants should send a cover letter and resume to jobs@hopecentralhealth.org.