At HopeCentral, providers focus on a smaller number of patients, which allows us to provide a higher standard of care. We prioritize longer appointments, same-day or next-day acute appointment scheduling, and 24/7 direct phone access to our physicians. In addition, HopeCentral practices integrated behavioral health care – primary care mental health services provided by on-staff behavioral health providers working hand-in-hand with our pediatricians. Read on for answers to frequently asked questions about HopeCentral’s enhanced physician access.
Enhanced physician access strengthens the relationship between patients and providers. Patients are encouraged to contact their provider whenever they have a question or a concern, even if it is seemingly minor. Frequent interaction allows patients and providers to develop a close rapport that is difficult to achieve in a rushed, production-oriented environment.
A strong patient-provider relationship where primary care providers truly know their patients allows providers to focus on prevention and wellness, avoiding untreated problems that can develop into conditions requiring costly specialized care. Back to top.
Pediatric care emphasizes healthy growth and development. A strong relationship between families and the pediatrician allows the pediatrician to fulfill her role as a trusted counselor as children pass through the many different stages of physical, emotional, and spiritual growth. Back to top.
The HopeCentral team believes that every child should have access to excellent primary care. Investing in primary care improves health outcomes, reduces healthcare costs, and strengthens communities. However, this priority is at odds with our healthcare system’s bias toward specialty care. HopeCentral’s investment in primary care exceeds what insurance companies are willing to reimburse.
We believe so strongly in the importance of primary care that we rally donors to financially support HopeCentral. We also regularly invite patients to join this donor team, giving them the opportunity to participate in the care that they receive and that is extended to their friends and neighbors. To ensure that care is provided equally to all, we reserve half of our capacity for families with low incomes.
By investing in primary care and increasing emphasis on prevention and wellness, we can help kids develop healthy lifestyles and avoid the debilitating and expensive chronic conditions that plague so many adults. Back to top.